Hi, I'm Esther

Your Dedicated Customer Experience Leader 

Allow me to guide you as your dedicated customer experience leader, empowering you to achieve unparalleled customer success and exponential sales growth, all while cherishing personal relationships. Whether you aim to retain a strong client base or deliver consistently memorable customer moments, I am committed to helping you accomplish your most crucial growth objectives, with a strong emphasis on putting people first.

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Expertise

Here's how I help

Discover the expertise I bring to the table, empowering your company's growth through a range of specialized disciplines. With my expertise in customer service, sales, operations, and marketing, I possess the necessary skills to drive your company's success and support its growth.

Customer Success

With my extensive knowledge in customer onboarding, expansion, and retention, I specialize in crafting effective customer success strategies, processes, and experiences that will not only retain your existing customers but also attract new ones.

Business Development

 Through my strategic approach, I possess the expertise and insights required to drive new sales and penetrate untapped markets successfully. By leveraging innovative techniques and cultiavating valuable reatlionships, I can propel business growth.

Sales Operations

With my expertise in sales and revenue operations, I can assist you with every step - from strategically defining your sales process to constructing sales pipelines, managing deal stages, exploring opportunities, generating quotes and invoices, and seamlessly integrating with payment systems.

Growth Marketing

I possess comprehensive knowledge in growth marketing, encompassing the ability to identify marketing qualified leads and construct captivating campaigns that generate exceptional conversion rates. My experience in this field is built from the ground up, ensuring a solid foundation for success.

Popular projects

Software Analysis and Growth Plan integrations
Software Analysis & Growth Plan
  • 20-40 hours
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CRM Implementation CRM
CRM Implementation
  • 30-90 days
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Customer Retention Process service
Customer Retention Process
  • 30-90 days
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Sales Strategy and Playbooks sales
Sales Strategy & Playbooks
  • 15-30 days
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Marketing and Growth Campaigns marketing
Marketing & Growth Campaigns
  • 15-30 days
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Website Design and Development website
Website Design & Development
  • 60-120 hrs
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Blog and Content Creation marketing
Blog & Content Creation
  • 5-10 days
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CRM Optimization CRM
CRM Optimization
  • 30-90 days
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Live Chat Setup service
Live Chat Setup
  • 2-3 days
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AI Chatbot Setup service
AI Chatbot Setup
  • 10-15 days
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Customer Onboarding Experience service
Customer Onboarding Experience
  • 30-90 days
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Customer Accounts Expansion service
Customer Accounts Expansion
  • 30-60 days
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Target Accounts Process sales
Target Accounts Process
  • 15-30 days
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Sales Pipeline & Deals Setup sales
Sales Pipeline & Deals Setup
  • 20-40 hours
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Sales Pipeline Automation sales
Sales Pipeline Automation
  • Varies
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Sales Training & Coaching sales
Sales Training & Coaching
  • 1+ hours
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Support Training & Coaching service
Support Training & Coaching
  • 1+ hours
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Landing Pages & Forms Setup marketing
Landing Pages & Forms Setup
  • 6-12 hours
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Website Content & SEO website
Website Content & SEO
  • 20-40 hours
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Website Migrations website
Website Migrations
  • 40-80 hours
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Sales Sequences Automation sales
Sales Sequences Automation
  • Varies
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Database Management CRM
Database Management
  • 30-90 days
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Workflows Automation CRM
Workflows Automation
  • Varies
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Reporting & Analytics CRM
Reporting & Analytics
  • 4-16 hours
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Reporting Dashboards CRM
Reporting Dashboards
  • 4-16 hours
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Social Media Management marketing
Social Media Management
  • 1+ hours
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Branding & Graphic Design marketing
Branding & Graphic Design
  • 15-30 days
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HubSpot+QuotaPath Integration integrations
HubSpot <> QuotaPath Integration
  • 30-60 days
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HubSpot+PandaDoc Integration integrations
HubSpot <> PandaDoc Integration
  • 15-30 days
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HubSpot+Aircall Integration integrations
HubSpot <> Aircall Integration
  • 30-60 days
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Salesforce+Tableau Integration integrations
Salesforce <> Tableau Integration
  • 30-90 days
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Salesforce+Slack Integration integrations
Salesforce <> Slack Integration
  • 30-90 days
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Salesforce+Atlassian - Integration integrations
Salesforce <> Atlassian Integration
  • 30-90 days
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Stripe Integrations integrations
Stripe Integrations
  • 30-90 days
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Quickbooks Integrations integrations
Quickbooks Integrations
  • 30-90 days
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Salesforce CPQ Integrations integrations
Salesforce CPQ Integrations
  • 60-90 days
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Custom Integrations integrations
Custom Integrations
  • 15-30 days
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Zoom Integrations integrations
Zoom Integrations
  • 15-30 days
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Zapier Integrations integrations
Zapier Integrations
  • 15-30 days
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Skills

My abilities & experience

With an educational background in marketing, my expertise extends beyond that field to encompass a wide range of roles including customer success, management, and sales operations. Here are some of my key strengths and the services I have to offer.

Automation

Boost your productivity by automating repetitive tasks and dedicate more time to your valued customers. Whether it's sending timely reminders, conducting customer check-ins, following up on support tickets, or effortlessly assigning to-dos, you'll have the freedom to focus on your essential priorities.

Customer Experience

Imagine an unparalleled customer service experience that surpasses your typical chat or phone support. From personalized incentives and heartfelt tokens of appreciation, to engaging interactive games and exclusive loyalty programs, I am dedicated to captivating and thrilling your customers at every turn.

Customer Support

Enhance customer satisfaction with effortless access to support services. From live chat to phone support, humanized chat bots, and help desk resources, exceptional assistance is a click away. Together, we'll enable prompt and personalized support, empowering customers to navigate challenges easily.

Customer Success

Ensure customer loyalty and satisfaction with an intelligent customer success strategy and retention system. From gentle reminders for renewals to flexible billing options, enticing incentives for repeat purchases, and compassionate support, you'll cultivate a consistent stream of satisfied customers.

Revenue Operations

Supercharge your revenue growth and retention for unstoppable business growth. With seamless payment processor and CRM integrations, automated payouts, enticing offers, insightful profit margin analysis, and efficient refunds and credits, you'll skyrocket your profits in record time.

Sales Operations

Create sales strategies that captivate customers and seal the deal. From harnessing and automating the proven tactics of your top sales representatives to maximizing the potential of your CRM, let's establish a strong foundation for your sales team to thrive and expand their reach in the market.

Why work with me?

I offer diverse expertise, unwavering dedication, and passion for my work.

By choosing to collaborate with me, you will have the opportunity to work alongside an individual who is deeply committed to finding solutions that prioritize the needs of the customer. With a wealth of experience in creating exceptional customer success journeys, I am fully immersed in my work and dedicated to assisting you in any way possible.

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Testimonials

Words from my peers

I've had the privilege of working alongside some truly remarkable individuals who have become familiar with my expertise. Here's a glimpse into their heartfelt thoughts about me and my work.

Amy Ullman

Lead Solution Engineer

Will Kavanagh

Sr. Systems Business Analyst

Esther is one of the most passionate people I have ever encountered in the business world. While working with Esther I repeatedly saw her use this passion to help the customers she was working with succeed. Always full of energy and fresh ideas about how to help her customers, Esther would be an asset to many a team.

Lindsey Romero

Regional Vice President

Steve Haase

Co-Founder

Dolly Howard

Inbound Marketing and HubSpot Consultant

Esther has tenacity and vibrance second to none. She is extremely dedicated and works hard to make sure her clients see results. Esther also looks for opportunities where she can impact the company positively be it through special projects, improving processes, or helping customers reach the goals they set out to achieve.