Growth Services

Customer Retention Process

Let me help you unlock the full potential of your business by creating a thriving and sustainable business model that generates consistent revenue streams. With innovative strategies and expert guidance, I'll help you maximize customer retention to ensure long-term success. Plus, we'll enable exceptional customer support that provides personalized white-glove service, going above and beyond to meet the unique needs of each customer. Through delightful customer campaigns and an unwavering commitment to excellence, we will create an unforgettable experience that keeps your customers devoted for a lifetime.

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Customer Retention Process

When building your customer retention process I will:

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Conduct extensive research with your team and customers to understand buying behaviors and current retention methods 
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Define each stage of the customer lifecycle, and set up stage-specific retenion emails, content, campaigns, automation, and customer retention playbooks
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Optimize and integrate systems and software to ensure a smooth customer experience
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sara anderson testimonial
“When COVID hit, we were close to losing so many customers, but Esther rose to the occasion and helped us build a customer retention process that not only helped us keep our customers, but gain new ones.”

Sara Anderson, Director of Customer Success

Let's discuss how I can help

Choose a convenient slot from my calendar for a 15, 30, or 45-minute call that suits your schedule.

Esther Lopez | elopez.work |  2024